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Remedyforce Service Desk (Version 20.13.02)

Version Support Status : END OF VERSION SUPPORT
Full Support End Date : 15-Aug-2016
End Of Support Date : 15-Aug-2018

View the PAC (Product Availability and Compatibility) matrix for the English user interface of version 20.13.02
Customer Advisories
Date Tracking Numbers Description Available Formats
Flash
15-Apr-2014 BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). PDF |
Technical Bulletin
17-Apr-2014 BMC Software is alerting users to check the BMC Support Home page for the latest information about products assessed for vulnerability. Only a few assessed products are affected. PDF
08-Jan-2014 Announces the BMC Remedyforce 20.13.02.015.040 push patch that resolves the logon issue with Self Service on sandboxes. PDF
03-Oct-2013 Announces the BMC Remedyforce 20.13.02.015.007 push patch that resolves the issue with QuickViews after the Salesforce Winter '14 platform upgrade PDF
Release Notes
07-Mar-2014 (LATEST PATCH VERSION) Describes the new features, supported browsers and mobile devices, recommended resolution, corrected issues, and known issues of BMC Remedyforce 20.13.02.015.069. PDF
31-Jan-2014 Describes the new features, supported browsers and mobile devices, recommended resolution, corrected issues, and known issues of BMC Remedyforce 20.13.02.015.053. PDF
09-Dec-2013 Describes the new features, supported browsers and mobile devices, recommended resolution, corrected issues, and known issues of BMC Remedyforce 20.13.02.015.035 PDF
21-Oct-2013 BMC Remedyforce 20.13.02.015 Release Notes (Japanese) PDF
21-Oct-2013 Describes the new features, supported browsers and mobile devices, recommended resolution, corrected issues, and known issues of BMC Remedyforce 20.13.02.015.021. PDF
27-Aug-2013 Describes the new features, supported browsers and mobile devices, recommended resolution, corrected issues, and known issues of BMC Remedyforce 20.13.02.015.002 PDF
Product Change Notice
21-Oct-2015 Product_Change_Notification_FY2016_Q2_Oct_2015_Final_2015_0930 PDF
15-Jul-2014 Product Change Notice PDF
 
Product Documents Language :
Title Date Format
(20.13.02.015.069) BMC Remedyforce Administrator's Guide 07-Mar-2014 PDF
(20.13.02.015.069) BMC Remedyforce Installation and Configuration Guide 07-Mar-2014 PDF
(20.13.02.015.069) BMC Remedyforce Trial Getting Started Guide 07-Mar-2014 PDF
(20.13.02.015.069) BMC Remedyforce User's Guide for Analysts 07-Mar-2014 PDF
(20.13.02.015.069) BMC Remedyforce User's Guide for Self Service users 07-Mar-2014 PDF
BMC Remedyforce 20.13.02 Installation and Configuration Guide (Japanese) 21-Oct-2013 PDF
BMC Remedyforce 20.13.02 Trial Getting Started Guide (Japanese) 21-Oct-2013 PDF
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