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Remedyforce Service Desk (Version 20.13.01)

Version Support Status : END OF VERSION SUPPORT
Full Support End Date : 08-May-2016
End Of Support Date : 08-May-2018

View the PAC (Product Availability and Compatibility) matrix for the English user interface of version 20.13.01
Customer Advisories
Date Tracking Numbers Description Available Formats
Flash
15-Apr-2014 BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). PDF |
Technical Bulletin
17-Apr-2014 BMC Software is alerting users to check the BMC Support Home page for the latest information about products assessed for vulnerability. Only a few assessed products are affected. PDF
03-Oct-2013 Announces the BMC Remedyforce 20.13.01.014.026 push patch that resolves the issue with QuickViews after the Salesforce Winter '14 platform upgrade PDF
Release Notes
03-Jul-2013 Describes the new features, supported browsers and mobile devices, recommended resolution, corrected issues, and known issues of BMC Remedyforce 20.13.01.014.024. PDF
08-May-2013 BMC Remedyforce 20.13.01.014 Release Notes (Japanese) PDF
08-May-2013 Describes the new features, supported browsers and mobile devices, recommended resolution, upgrade limitations, upgrade procedure, and known issues of BMC Remedyforce 20.13.01.014. PDF
Product Change Notice
21-Oct-2015 Product_Change_Notification_FY2016_Q2_Oct_2015_Final_2015_0930 PDF
15-Jul-2014 Product Change Notice PDF
 
Product Documents Language :
Title Date Format
BMC Remedyforce 20.13.01 Installation and Configuration Guide (Japanese) 08-May-2013 PDF
BMC Remedyforce 20.13.01 Trial Getting Started Guide (Japanese) 08-May-2013 PDF
BMC Remedyforce Administrator's Guide 08-May-2013 PDF
BMC Remedyforce Administrator's Guide (20.13.01.014.024) 03-Jul-2013 PDF
BMC Remedyforce Installation and Configuration Guide 08-May-2013 PDF
BMC Remedyforce Installation and Configuration Guide (20.13.01.014.024) 03-Jul-2013 PDF
BMC Remedyforce Trial Getting Started Guide 08-May-2013 PDF
BMC Remedyforce User's Guide for Analysts 08-May-2013 PDF
BMC Remedyforce User's Guide for Analysts (20.13.01.014.024) 03-Jul-2013 PDF
BMC Remedyforce User's Guide for Self Service users 08-May-2013 PDF
BMC Remedyforce User's Guide for Self Service users (20.13.01.014.024) 03-Jul-2013 PDF
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