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A-Z Supported Product List

Remedy Knowledge Management Application (Version 7.6.04)

Version Support Status : END OF VERSION SUPPORT
Full Support End Date : 28-Jan-2015
End Of Support Date : 28-Jan-2017

View the PAC (Product Availability and Compatibility) matrix for the English user interface of version 7.6.04
Customer Advisories
Date Tracking Numbers Description Available Formats
Flash
15-Apr-2014 BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). PDF |
02-Jun-2011 BMC Software is alerting customers to a serious problem with the documentation that describes how to upgrade to version 7.6.04 Service Pack 001 of BMC Remedy IT Service Management Suite (BMC Remedy ITSM suite). This flash corrects the problem. PDF
Technical Bulletin
19-Feb-2014 This information describes Service Pack 4 for version 7.6.04 of BMC Remedy IT Service Management. PDF
19-Feb-2014 This information describes Service Pack 5 for version 7.6.04 of BMC Remedy IT Service Management. PDF
07-Oct-2013 Announces the release of version 2.0.00 of the BMC Intelligent Ticketing. PDF
28-Sep-2013 Announces an extension of support for version 7.6.04 of BMC Atrium Core, BMC Remedy AR System, BMC Remedy ITSM Suite, and related products. PDF
14-Oct-2011 Describes the fixes and updates available in BMC Remedy Knowledge Management 7.6.04 Service Pack 2, and corrects a documentation error. PDF
06-May-2011 Describes fixed problems and known issues for the service pack. PDF
03-Feb-2011 Describes a Firefox issue and compatibility strategy for version 7.6.04 with version 7.6.03. PDF
Release Notes
30-Jan-2011 Release notes. PDF
Technical White Paper
05-Oct-2011 This updated white paper describes how to manually export and import all knowledge articles of a specific knowledge source type from one BMC Remedy Knowledge Management 7.6.03 server to another BMC Remedy Knowledge Management 7.6.03 server. PDF
16-Feb-2011 Describes how to integrate searchable articles and how to set relevancy boost parameters for searchable articles. PDF
Online Technical Documentation
07-Oct-2013 BMC Intelligent Ticketing 2.0.00 space. HTM
16-Jan-2012 Contains all release information for the BSM Interoperability and BSM Reference stack programs. HTM
 
Product Documents Language :
Title Date Format
BMC Remedy Knowledge Management 7.6.04 Administration Guide 28-Jan-2011 PDF
BMC Remedy Knowledge Management 7.6.04 Installation Guide 28-Jan-2011 PDF
BMC Remedy Knowledge Management 7.6.04 User Guide 28-Jan-2011 PDF
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