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A-Z Supported Product List

Remedy Service Desk Application (Version 7.6.04)

Version Support Status : END OF VERSION SUPPORT
Full Support End Date : 28-Jan-2015
End Of Support Date : 28-Jan-2017

Search Product Patches
View the PAC (Product Availability and Compatibility) matrix for the English user interface of version 7.6.04
Customer Advisories
Date Tracking Numbers Description Available Formats
Flash
15-Apr-2014 BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). PDF |
02-Jun-2011 BMC Software is alerting customers to a serious problem with the documentation that describes how to upgrade to version 7.6.04 Service Pack 001 of BMC Remedy IT Service Management Suite (BMC Remedy ITSM suite). This flash corrects the problem. PDF
Technical Bulletin
21-May-2014 BMC no longer provides announcements for release notes, technical bulletins, and flashes on the BMC Support A - Z Supported Product List pages. Documentation for announcements is now provided in the product spaces on https://docs.bmc.com. PDF
19-Feb-2014 This information describes Service Pack 4 for version 7.6.04 of BMC Remedy IT Service Management. PDF
19-Feb-2014 This information describes Service Pack 5 for version 7.6.04 of BMC Remedy IT Service Management. PDF
07-Oct-2013 Announces the release of version 2.0.00 of the BMC Intelligent Ticketing. PDF
28-Sep-2013 Announces an extension of support for version 7.6.04 of BMC Atrium Core, BMC Remedy AR System, BMC Remedy ITSM Suite, and related products. PDF
03-Nov-2011 BMC Software is alerting users to two known issues related to BMC Remedy Incident Management templates. These issues occur after upgrading BMC Remedy Incident Management from versions earlier than 7.5.00 to version 7.6.x PDF
27-Oct-2011 BMC Software is alerting users to an issue with view selection (Best Practice viewand Classic view) for BMC Remedy Action Request System (BMC Remedy AR System) administrators. PDF
26-Oct-2011 BMC Software is alerting users to an issue related to AST: forms in Service Pack 2 for version 7.6.04 of BMC Remedy IT Service Management (BMC Remedy ITSM) PDF
18-Oct-2011 BMC Software is alerting users to an issue related to Delta Data Migration in Service Pack 1 for version 7.6.04 of BMC Remedy IT Service Management (BMC Remedy ITSM). PDF
13-Oct-2011 BMC Software is alerting users to the availability of Service Pack 2 for version 7.6.04 of BMC Remedy IT Service Management (BMC Remedy ITSM). This technical bulletin describes the fixes and updates available in the service pack. PDF
07-Jun-2011 BMC Software is alerting users to a change in the permissions needed to add and modify a Work Info entry on a record. PDF
04-May-2011 BMC Software is alerting users to the availability of Service Pack 1 for version 7.6.04 of BMC Remedy IT Service Management (BMC Remedy ITSM). This technical bulletin describes the fixes and updates available. the service pack. PDF
31-Jan-2011 This technical bulletin supplements the product documentation or release notes, and describes additional known issues in this release. PDF
Release Notes
21-Jan-2011 BMC Software is releasing version 7.6.04 of the BMC Remedy IT Service Management suite. These release notes supplement the Product documentation and describe enhancements and resolved problems in this version. PDF
Online Technical Documentation
07-Oct-2013 BMC Intelligent Ticketing 2.0.00 space. HTM
11-Sep-2012 Online documentation for BMC Remedy Action Request System 7.6.04 and its service packs and patches. HTM
10-Sep-2012 Online documentation for BMC Remedy IT Service Management Suite 7.6.04. Documentation for BMC Remedy with Smart IT 1.0, Service Pack 1 was made available on 19 December, 2014. HTM
 
Product Documents Language :
Title Date Format
BMC Remedy IT Service Management Administration Guide 31-Jan-2011 PDF
BMC Remedy IT Service Management Installation Guide 31-Jan-2011 PDF
BMC Remedy IT Service Management 7.6.00 Guide to Multi-Tenancy 01-Oct-2009 PDF
BMC Remedy IT Service Management 7.6.04 Installation and Configuration Quick Start Card 20-Jan-2011 PDF
BMC Remedy IT Service Management Concepts Guide 31-Jan-2011 PDF
BMC Remedy IT Service Management Notification Engine Guide 31-Jan-2011 PDF
BMC Remedy Incident Management 7.6.04 User Guide 12-Jan-2011 PDF
BMC Remedy Problem Management 7.6.04 User Guide 12-Jan-2011 PDF
Data Management Administration Guide 31-Jan-2011 PDF
Task Management System 7.6.00 Administrator's Guide 12-Jun-2009 PDF
Order Hardcopies of Product Manuals for this Product
 
Additional Documents Available on the Following Support Pages
Support PageVersion
Remedy AR System Server 7.6.04
Remedy IT Service Management Suite 7.6.04