| Date |
Tracking Numbers |
Description |
Available Formats |
|
Flash
|
| 15-Apr-2014 |
|
BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). |
PDF | |
|
Technical Bulletin
|
| 28-Sep-2013 |
|
Announces an extension of limited support for version 7.6.00 of the BMC Service Request Management product. |
PDF |
| 14-Dec-2010 |
|
Differences between BMC Remedy User and web client behavior in BMC Service Request Management 7.6.00 to 7.6.03 |
PDF |
| 02-Nov-2010 |
|
Alerts users about an issue with with server groups and approval chains in BMC Remedy Service Request Management. |
PDF |
| 25-Jun-2010 |
|
Alerts users of the BMC Service Request Management 7.6.00 product to the availability of patch 002, which provides fixes for various known issues. |
PDF |
| 23-Apr-2010 |
|
Describes tested products, known issues and workarounds, and upgrade information for the BSM Interoperability 8.1.00 release. |
PDF |
| 21-Apr-2010 |
|
Alerts users about an issue with upgrading from version 2.2.00 to version 7.6.00 or 7.6.00 Patch 001 of BMC Remedy Service Request Management. |
PDF |
| 30-Mar-2010 |
|
Alerts users about an issue in installing BMC Remedy Action Request System version 7.5.00 patch 004 or later after installing BMC Service Request Management 7.6.00 or BMC Service Request Management 7.6.00 patch 001 or later. |
PDF |
| 30-Mar-2010 |
|
Alerts users about recently discovered issues in BMC Service Request Management 7.6.00 and BMC Service Request Management 7.6.00 patch 001. |
PDF |
| 19-Feb-2010 |
|
This technical bulletin reflects an extension of BSM Interoperability 8.0 testing to include BMC Atrium Discovery and Dependency Mapping 8.1.01. |
PDF |
| 16-Feb-2010 |
|
Alerts users of the BMC Service Request Management 7.6.00 product to the availability of patch 001, which provides fixes for various known issues. |
PDF |
| 21-Jan-2010 |
|
Describes how to prevent Close Window actions from malfunctioning when mid tier 7.x is used with Internet Explorer 8. |
PDF |
| 20-Jan-2010 |
|
Provides a more complete description of using BMC Service Request Management with BMC Remedy Knowledge Management. |
PDF |
| 25-Nov-2009 |
|
Describes changes to interoperability support for BMC Atrium Discovery and Dependency Mapping 7.5.01. |
PDF |
| 01-Oct-2009 |
|
Describes products validated for BSM Interoperability 7.6, as well as known issues, resolved issues, and relevant product documentation. |
PDF |
|
Release Notes
|
| 30-Dec-2009 |
|
Contains resolved issues, known issues, and workarounds involving multiple products represented in BSM Interoperability 8.0. |
PDF |
| 30-Nov-2009 |
|
Introduces the Software Self Service application that runs within BMC Service Request Management and provides instructions for installing and configuring. |
PDF | HTM |
| 14-Oct-2009 |
|
Contains information about the new features, corrected problems, and known issues in BMC Service Request Mangement 7.6.00. |
PDF |
|
Technical White Paper
|
| 13-May-2010 |
|
BMC Service Request Management 7.6.00 Troubleshooting Recommendations |
PDF |
| 18-Mar-2010 |
|
Describes performance and scalability of BMC Remedy IT Service Management 7.6, BMC Service Request Management 7.6, and BMC Atrium 7.6 on Red Hat Linux® |
PDF |
| 09-Oct-2009 |
|
Describes best practices for creating and deploying BMC Service
Request Management in your enterprise. |
PDF |