| Date |
Tracking Numbers |
Description |
Available Formats |
|
Flash
|
| 15-Apr-2014 |
|
BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). |
PDF | |
|
Technical Bulletin
|
| 25-Nov-2009 |
|
Patch 004 provides fixes for various customer issues. |
PDF |
| 10-Jun-2009 |
|
Describes products validated for BSM Interoperability 7.5.2, as well as known issues, resolved issues, and use cases. |
PDF |
| 09-Mar-2009 |
|
Patch 003 allows compatibility between BMC Service Request Management 2.2.00 and BMC Remedy IT Service Management (BMC Remedy ITSM) 7.5.x. |
PDF |
| 24-Nov-2008 |
|
Alerts users of the BMC Service Request Management 2.2.00 product to the availability of a patch that provides fixes for various known issues. Also contains information about fixed functionality. |
PDF |
| 13-Nov-2008 |
|
Contains known issues, resolved issues, and products that have been validated for BSM Interoperability 2.7. |
PDF |
| 05-Nov-2008 |
|
(White paper) Contains detailed instructions on integrating custom AR System applications with BMC Service Request Management. |
PDF |
| 22-Jul-2008 |
|
BMC Software is alerting users that installing BMC Remedy IT Service Management 7.0.x applications over Service Request Management removes some SRM work order forms from the shared workflow |
PDF |
| 18-Jul-2008 |
|
Installing ITSM 7.0.x Patch 008 on top of SRM overwrites some SRM forms and workflow. BMC is fixing this problem, and immediately re-releasing Patch 008. |
PDF |
| 08-Jul-2008 |
|
Alerts users of the BMC Service Request Management version 2.2.00 (SRM version 2.2.00) product to the availability of a patch that provides fixes for various known issues. |
PDF |
| 20-Jun-2008 |
|
Contains known issues, resolved issues, and products that have been validated for BSM Interoperability 2.6.5. |
PDF |
|
Release Notes
|
| 30-Nov-2009 |
|
Introduces the Software Self Service application that runs within BMC Service Request Management and provides instructions for installing and configuring. |
PDF | HTM |
| 09-Apr-2009 |
|
Contains resolved issues, known issues, and workarounds involving multiple products represented in BSM Interoperability 7.5.1. |
PDF |
| 05-Sep-2008 |
|
Contains resolved issues, known issues, and workarounds involving multiple products represented in BSM Interoperability 2.6.6. |
PDF |
| 02-Jun-2008 |
|
Provides information if you are installing and using the BMC Service Request Management 2.2.00 application. Modified 06/12/2008 with updated list of open issues fixed in 2.2.00 and requirements for upgrading advanced interface forms. |
PDF |
|
Technical White Paper
|
| 29-Jan-2008 |
|
(White Paper) Covers the installation and configuration of SRM 2.1.00 and its integration with the Help Desk 6.0 and Change Management 6.0 applications. |
PDF |
| 20-Dec-2007 |
|
(White Paper) This document provides an architectural overview and description of how the primary components of the BMC Service Request Management (BMC SRM) system are connected and related to each other. |
PDF |