| Date |
Tracking Numbers |
Description |
Available Formats |
|
Flash
|
| 15-Apr-2014 |
|
BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). |
PDF | |
| 02-Jun-2011 |
|
BMC Software is alerting customers to a serious problem with the documentation that describes how to upgrade to version 7.6.04 Service Pack 001 of BMC Remedy IT Service Management Suite (BMC Remedy ITSM suite). This flash corrects the problem. |
PDF |
|
Technical Bulletin
|
| 19-Feb-2014 |
|
This information describes Service Pack 4 for version 7.6.04 of BMC Remedy IT Service Management. |
PDF |
| 19-Feb-2014 |
|
This information describes Service Pack 5 for version 7.6.04 of BMC Remedy IT Service Management. |
PDF |
| 07-Oct-2013 |
|
Announces the release of version 2.0.00 of the BMC Intelligent Ticketing. |
PDF |
| 28-Sep-2013 |
|
Announces an extension of support for version 7.6.04 of BMC Atrium Core, BMC Remedy AR System, BMC Remedy ITSM Suite, and related products. |
PDF |
| 14-Oct-2011 |
|
Describes the fixes and updates available in BMC Remedy Knowledge Management 7.6.04 Service Pack 2, and corrects a documentation error. |
PDF |
| 06-May-2011 |
|
Describes fixed problems and known issues for the service pack. |
PDF |
| 03-Feb-2011 |
|
Describes a Firefox issue and compatibility strategy for version 7.6.04 with version 7.6.03. |
PDF |
|
Release Notes
|
| 30-Jan-2011 |
|
Release notes. |
PDF |
|
Technical White Paper
|
| 05-Oct-2011 |
|
This updated white paper describes how to manually export and import all knowledge articles of a specific knowledge source type from one BMC Remedy Knowledge Management 7.6.03 server to another BMC Remedy Knowledge Management 7.6.03 server. |
PDF |
| 16-Feb-2011 |
|
Describes how to integrate searchable articles and how to set relevancy boost parameters for searchable articles. |
PDF |
|
Online Technical Documentation
|
| 11-Nov-2013 |
|
BMC Intelligent Ticketing 2.0.00 space. |
HTM |
| 10-Feb-2012 |
|
Contains all release information for the BSM Interoperability and BSM Reference stack programs. |
HTM |