| Date |
Tracking Numbers |
Description |
Available Formats |
|
Technical Bulletin
|
| 28-Apr-2009 |
|
BMC Software is alerting users to a problem with accessing version 7.5.00 of the BMC Service Management Process Model (SMPM) from the BMC Remedy IT Service Management (BMC Remedy ITSM) consoles and application views. |
PDF |
|
Release Notes
|
| 17-Feb-2009 |
|
These release notes describe the new and updated features in version 7.5.00 of the BMC Service Management Process Model (SMPM) product for Service Support and Service Delivery. |
PDF |
|
Technical White Paper
|
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the availability management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the capacity management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the change management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the configuration management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the continuity management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the event management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the financial management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the incident management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the problem management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the release management process. |
PDF |
| 02-Mar-2009 |
|
This document describes the BMC recommended best practice workflow for the service level management process. |
PDF |
| 02-Mar-2009 |
|
This document lists all of the BMC Service Management Process Model roles and describes them. |
PDF |