| Date |
Tracking Numbers |
Description |
Available Formats |
|
Flash
|
| 15-Apr-2014 |
|
BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). |
PDF | |
|
Technical Bulletin
|
| 13-Dec-2013 |
|
Annouces an extension of limited support for version 7.6.03 of BMC Atrium Core, BMC Remedy AR System, BMC Remedy ITSM Suite, and related products. |
PDF |
| 16-Feb-2012 |
|
Alerting users of BMC Atrium Core 7.6.03 to the availability of the Product Catalog Data Prerequisite Patch 1. (EPD instructions revised on 06/06/2012.) |
PDF |
| 29-Jul-2011 |
|
Patch version 7.6.03.002 corrects problems and includes an update. |
PDF | HTM |
| 26-Oct-2010 |
|
Describes supported BMC Remedy ITSM and SRM versions for the product. |
PDF |
| 21-Oct-2010 |
|
Describes support for BMC Remedy User. |
PDF |
| 01-Oct-2010 |
|
Describes products validated as interoperable, workflows, and known issues and workarounds for BSM Interoperability 8.3. |
PDF |
|
Release Notes
|
| 27-Aug-2010 |
|
Release notes including known issues. |
PDF |
| 27-Aug-2010 |
|
Release notes without known issues. |
PDF |
|
Technical White Paper
|
| 05-Oct-2011 |
|
This updated white paper describes how to manually export and import all knowledge articles of a specific knowledge source type from one BMC Remedy Knowledge Management 7.6.03 server to another BMC Remedy Knowledge Management 7.6.03 server. |
PDF |
| 17-Nov-2010 |
|
Provides best practices and guidelines for registering and indexing knowledge sources. |
PDF |
| 29-Sep-2010 |
|
This white paper describes how to manually export and import all knowledge articles of a specific knowledge source type from one BMC Remedy Knowledge Management 7.6.03 server to another BMC Remedy Knowledge Management 7.6.03 server. |
PDF |
| 13-Sep-2010 |
|
Describes how to integrate searchable articles and how to set relevancy boost parameters for searchable articles. |
PDF |
| 08-Sep-2010 |
|
This white paper discusses the best practices for assigning user permissions for the BMC Remedy IT Service Management applications. |
PDF |
| 26-Aug-2010 |
|
How to modify the default names of optional review status 1 and optional review status 2. |
PDF |