| Date |
Tracking Numbers |
Description |
Available Formats |
|
Flash
|
| 15-Apr-2014 |
|
BMC Software is alerting users to a serious issue where some BMC Products and services might be vulnerable to the OpenSSL flaw known as Heartbleed (CVE-2014-0160). |
PDF | |
| 24-Jan-2014 |
|
Describes the issue and the workaround for the incorrect calculation of the SLM Service Target due date year. |
PDF | HTM |
|
Technical Bulletin
|
| 17-Apr-2014 |
|
BMC Software is alerting users to check the BMC Support Home page for the latest information about products assessed for vulnerability. Only a few assessed products are affected. |
PDF |
| 04-Oct-2010 |
|
Describes resolved issues and installation procedures for associated hotfixes. |
PDF |
| 21-Jan-2010 |
|
Describes how to prevent Close Window actions from malfunctioning when mid tier 7.x is used with Internet Explorer 8. |
PDF |
| 13-Nov-2008 |
|
Contains known issues, resolved issues, and products that have been validated for BSM Interoperability 2.7. |
PDF |
| 20-Jun-2008 |
|
Contains known issues, resolved issues, and products that have been validated for BSM Interoperability 2.6.5. |
PDF |
| 14-May-2008 |
|
(White Paper) Configuring Web Servers for BMC Service Level Management Collector |
PDF |
| 01-May-2008 |
|
Contains information relevant to BMC Service Level Management 7.1.00 Patch 001 and BMC Remedy Service Desk Patch 9004 |
PDF |
| 11-Apr-2008 |
|
Contains known issues, resolved issues, and products that have been validated for BSM Interoperability 2.6.2. |
PDF |
|
Release Notes
|
| 05-Sep-2008 |
|
Contains resolved issues, known issues, and workarounds involving multiple products represented in BSM Interoperability 2.6.6. |
PDF |
| 03-Jan-2008 |
|
Contains resolved issues, known issues, and workarounds involving multiple products that are part of BSM Interoperability 2.6.1. |
PDF |
| 12-Nov-2007 |
|
BMC Service Level Management 7.1.00 Release Notes |
PDF |
|
Product Change Notice
|
| 17-May-2011 |
|
Product Change Notice |
PDF |
| 05-Aug-2010 |
|
(Statement of Direction) Expected 64-bit interoperability with BMC Remedy AR System Mid-Tier 7.6.03 |
PDF |
|
Technical White Paper
|
| 17-Mar-2009 |
|
Reference Architecture for BMC Service Support Solutions |
PDF |
| 04-Dec-2007 |
|
(White Paper) This document lists all roles that are defined in BMC Service Management Process Model (SMPM) and maps them to a BMC Remedy IT Service Management Suite (ITSM) role. |
PDF |
| 24-Oct-2007 |
|
(White paper) BMC Best Practice Process Flow for Service Level Management |
PDF |
| 16-Oct-2007 |
|
Performance Tuning for Business Service Management |
PDF |
| 28-Sep-2007 |
|
(White Paper) Measures the performance impact of BMC Service Level Management 7.0.1 workflow |
PDF |
| 21-Sep-2007 |
|
(White Paper) Performance Benchmarking Best Practices for OLTP
|
PDF |
| 02-Nov-2006 |
|
(White Paper) BMC Service Level Management 7.0 Architecture |
PDF |
| 02-Nov-2006 |
|
(White Paper) BMC Service Level Management 7.0 Export and import requirements for performance-monitoring service targets |
PDF |