Support Central

A-Z Supported Product List

BMC Helix IT Service Management OnPrem (Version 20.02.00)

Version Support Status : END OF VERSION SUPPORT
Full Support End Date : 21-Feb-2024
End Of Support Date : 21-Feb-2025

Search Product Patches
View the PAC (Product Availability and Compatibility) matrix for the English user interface of version 20.02.00
Customer Advisories
Date Tracking Numbers Description Available Formats
Flash
10-Nov-2023 Initial flash for a zero-day exploit for the CVE-2023-46604 vulnerability PDF
Online Technical Documentation
08-Feb-2024 Online documentation for Action Request System version 21.3 and its patches. HTM
19-Feb-2021 Online documentation for Remedy IT Service Management Suite version 20.02 and its patches. HTM
17-Feb-2021 Online documentation for Remedy Smart Reporting version 20.02 and its patches. HTM