| Date |
Tracking Numbers |
Description |
Available Formats |
|
Release Notes
|
| 01-May-2008 |
|
Release notes for BMC Service Management Process Model (SMPM) version 7.1. The notes contain a description of updates and installation notes. |
PDF |
|
Technical White Paper
|
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Availability Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Capacity Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Change Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Configuration Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Continuity Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Event Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Financial Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Incident Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Problem Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Release Management |
PDF |
| 25-Jul-2008 |
|
BMC Best Practice Process Flow for Service Level Management |
PDF |
| 21-May-2008 |
|
(White Paper) This document lists all roles that are defined in BMC Service Management Process Model (SMPM) and maps them to a BMC Remedy IT Service Management Suite (ITSM) role. |
PDF |