Support Central

A-Z Supported Product List

Remedy Service Management

Migration Information
Migration toEffective Start DateEffective End DateDetails
BMC HR Case Management Optional Migration
BMC Helix Remedy Service Management (Public Sector) OnDemand
  
Documentation by Supported Product Version

Choose the version for which you want to view associated technical documents.

VersionProduct NameSupport StatusRelease DateFull Support End DateEnd of Support Date
18.08.00 Remedy Service Management FULL SUPPORT  31-Aug-2018  31-Aug-2021  31-Aug-2023 
18.05.00 Remedy Service Management FULL SUPPORT  31-May-2018  31-May-2021  31-May-2023 
9.1.04 Remedy Service Management FULL SUPPORT  05-Dec-2017  05-Dec-2020  05-Dec-2022 
9.1.03 Remedy Service Management FULL SUPPORT  08-Jun-2017  08-Jun-2020  08-Jun-2022 
9.1.02 Remedy Service Management FULL SUPPORT  05-Dec-2016  22-Dec-2018  22-Dec-2020 
9.1.01 Remedy Service Management LIMITED SUPPORT  23-Jun-2016  22-Dec-2016  22-Dec-2020 
9.1.00 Remedy Service Management FULL SUPPORT  22-Dec-2015  22-Dec-2018  22-Dec-2020 
9.0.01 Remedy ITSM LIMITED SUPPORT  27-Aug-2015  30-Apr-2018  30-Apr-2020 
9.0.00 Remedy Service Management LIMITED SUPPORT  30-Apr-2015  30-Apr-2018  30-Apr-2020 
 

View BMC product support Policy