Support Central

A-Z Supported Product List

Remedyforce Service Desk

Migration Information
Migration toEffective Start DateEffective End DateDetails
BMC Helix ITSM 30-Sep-2026 Optional Migration
BMC Helix ITSM (Public Sector) 30-Sep-2026 Optional Migration
BMC Helix IT Service Management OnPrem 30-Sep-2026 OnDemand
BMC Client Management OnDemand Nodes 30-Sep-2026 OnDemand
  
Documentation by Supported Product Version

Choose the version for which you want to view associated technical documents.
VersionProduct NameSupport StatusRelease DateFull Support End DateEnd of Support Date
20.23.01 BMC Helix Remedyforce Service Desk FULL SUPPORT  22-Feb-2023     
20.22.02 BMC Helix Remedyforce Service Desk FULL SUPPORT  27-Jul-2022    30-Sep-2026 
20.22.01 BMC Helix Remedyforce Service Desk FULL SUPPORT  23-Feb-2022    30-Sep-2026 
20.21.02 BMC Helix Remedyforce Service Desk FULL SUPPORT  18-Aug-2021    30-Sep-2026 
20.21.01 Remedyforce Service Desk FULL SUPPORT  19-Feb-2021    30-Sep-2026 
20.20.02 Remedyforce Service Desk FULL SUPPORT  07-Aug-2020    30-Sep-2026 
20.20.01 Remedyforce Service Desk LIMITED SUPPORT  07-Feb-2020  07-Feb-2023  30-Sep-2026 
20.19.02 BMC Helix Remedyforce Service Desk LIMITED SUPPORT  09-Aug-2019  09-Aug-2022  30-Sep-2026 
20.19.01 BMC Helix Remedyforce Service Desk LIMITED SUPPORT  15-Feb-2019  15-Feb-2022  30-Sep-2026 
20.18.02 Remedyforce Service Desk LIMITED SUPPORT  13-Jul-2018  13-Jul-2022  30-Sep-2026 
20.18.01 Remedyforce Service Desk LIMITED SUPPORT  12-Feb-2018  12-Feb-2021  30-Sep-2026 
 

View BMC product support Policy