Support Central

A-Z Supported Product List

Remedy IT Service Management Suite

Migration Information
Migration toEffective Start DateEffective End DateDetails
BMC Helix Remedy Service Management (Public Sector) 26-May-2015 31-Dec-2025 OnDemand
  
Documentation by Supported Product Version

Choose the version for which you want to view associated technical documents.

VersionProduct NameSupport StatusRelease DateFull Support End DateEnd of Support Date
18.08.00 Remedy IT Service Management Suite FULL SUPPORT  31-Aug-2018  31-Aug-2021  31-Aug-2023 
18.05.00 Remedy IT Service Management Suite FULL SUPPORT  31-May-2018  31-May-2021  31-May-2023 
9.1.04 Remedy IT Service Management Suite FULL SUPPORT  05-Dec-2017  05-Dec-2020  05-Dec-2022 
9.1.03 Remedy IT Service Management Suite FULL SUPPORT  08-Jun-2017  08-Jun-2020  08-Jun-2022 
9.1.02 Remedy IT Service Management Suite FULL SUPPORT  05-Dec-2016  22-Dec-2018  22-Dec-2020 
9.1.01 Remedy IT Service Management Suite FULL SUPPORT  23-Jun-2016  22-Dec-2018  22-Dec-2020 
9.1.00 Remedy IT Service Management Suite FULL SUPPORT  22-Dec-2015  22-Dec-2018  22-Dec-2020 
9.0.01 Remedy IT Service Management Suite LIMITED SUPPORT  27-Aug-2015  30-Apr-2018  30-Apr-2020 
9.0.00 Remedy IT Service Management Suite LIMITED SUPPORT  30-Apr-2015  30-Apr-2018  30-Apr-2020 
8.1.02 Remedy IT Service Management Suite END OF VERSION SUPPORT  29-Aug-2014  20-Feb-2017  20-Feb-2018 
8.1.01 Remedy IT Service Management Suite END OF VERSION SUPPORT  05-Feb-2014  20-Feb-2017  20-Feb-2018 
8.1.00 Remedy IT Service Management Suite END OF VERSION SUPPORT  20-Feb-2013  20-Feb-2017  20-Feb-2018 
8.0.00 Remedy IT Service Management Suite END OF VERSION SUPPORT  23-Jun-2012  21-Sep-2015  21-Sep-2017 
*7.6.04 Remedy IT Service Management Suite END OF VERSION SUPPORT  28-Jan-2011  28-Jan-2015  28-Jan-2017 
*Denotes Controlled Distribution, meaning the product is available for sale and customer shipment on a controlled basis. Please contact your BMC Software sales representative for additional information.
 

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