Support Central

A-Z Supported Product List

BMC Helix ITSM OnPrem

Migration Information
Migration toEffective Start DateEffective End DateDetails
BMC Helix Service Management OnPrem - Standard Optional Migration
BMC Helix Service Management OnPrem - Advanced Optional Migration
BMC Helix ITSM OnDemand
BMC Helix Innovation Suite (formerly Custom Applications) OnDemand
BMC Helix Service Management - Standard OnDemand
BMC Helix Service Management - Advanced OnDemand
  
Documentation by Supported Product Version

Choose the version for which you want to view associated technical documents.
VersionProduct NameSupport StatusRelease DateFull Support End DateEnd of Support Date
23.3.04 BMC Helix ITSM OnPrem FULL SUPPORT  03-Dec-2024  03-Dec-2025  03-Jun-2026 
*23.3.03 BMC Helix ITSM OnPrem FULL SUPPORT  01-Oct-2024  01-Oct-2025  01-Apr-2026 
23.3.01 BMC Helix ITSM OnPrem FULL SUPPORT  22-Mar-2024  22-Mar-2025  22-Sep-2025 
22.1.06 BMC Helix ITSM OnPrem FULL SUPPORT  05-Jul-2023  05-Mar-2025  05-Sep-2025 
*22.1.05 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  12-Apr-2023  12-Apr-2024  12-Oct-2024 
21.05.02 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  15-Sep-2021  15-Sep-2022  15-Mar-2023 
*21.05.01 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  10-Aug-2021  10-Aug-2022  10-Feb-2023 
21.3.10 BMC Helix ITSM OnPrem LIMITED SUPPORT  05-Sep-2023  05-Sep-2024  05-Mar-2025 
21.3.06 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  01-Dec-2022  01-Jun-2024  01-Dec-2024 
21.3.05 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  01-Aug-2022  01-Aug-2023  01-Feb-2024 
21.3.04 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  23-Mar-2022  23-Mar-2023  23-Sep-2023 
21.3.02 BMC Helix ITSM OnPrem END OF VERSION SUPPORT  05-Jan-2022  05-Jan-2023  05-Jul-2023 
20.02.00 BMC Helix ITSM OnPrem LIMITED SUPPORT  21-Feb-2020  21-Feb-2024  21-Feb-2025 
19.08.00 Remedy Service Management END OF VERSION SUPPORT  22-Aug-2019  22-Aug-2022  22-Aug-2024 
19.02.00 Remedy Service Management END OF VERSION SUPPORT  28-Feb-2019  28-Feb-2022  28-Feb-2024 
18.08.00 Remedy Service Management END OF VERSION SUPPORT  31-Aug-2018  31-Aug-2021  31-Aug-2023 
18.05.00 Remedy Service Management END OF VERSION SUPPORT  31-May-2018  31-May-2021  31-May-2023 
*Denotes Controlled Distribution, meaning the product is available for sale and customer shipment on a controlled basis. Please contact your BMC Software sales representative for additional information.
 

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