Article

• What?s New in ITIL V3? Understanding the changes in the latest ITIL release (pdf)
• Mobilizing IT Support for Efficiency, Speed, and Effectiveness (pdf)
• Mobilizing IT Support for Efficiency, Speed, and Effectiveness (pdf)
• Guide to Evaluating Service Management Software for ITIL Process Compliance (pdf)
• Process Execution Excellence: Issues and Actions (pdf)
• Unlock the Hidden IT Opportunities in Troubled Economic Times (pdf)
• Get a Holistic Prescription for Service Support (pdf)
• Business Service Management Puts You Ahead of the ITIL V3 Curve (pdf)

Brochure

• Change and Release Management (pdf)

Datasheet

• BMC Service Management Process Model (pdf)
• Availability and Performance Optimization - Initiative Brief (pdf)
• BMC Analytics for BSM (pdf)
• BMC Dashboard for BSM (pdf)
• BMC Rapid Results Service for IT Service Management (pdf)
• BMC Rapid Results Services for IT Service Management - Upgrades (pdf)
• BMC Remedy Service Desk (pdf)
• BMC Service Support (pdf)
• BMC Remedy Knowledge Management (pdf)
• BMC Remedy Asset Management (pdf)
• BMC Remedy Change Management (pdf)
• BMC Remedy Change and Release Management (pdf)
• BMC Service Automation (pdf)
• BMC Remedy ITSM Administration Service Datasheet (pdf)
• BMC Remedy Service Desk and CONTROL-M IT Workload Automation (pdf)
• BMC Remedy Service Desk Incident Management Integration for SAP Solution Manager (pdf)
• BMC Remedy IT Service Management Suite (pdf)
• BMC Proactive Incident and Problem Management Solution Brief (pdf)
• BMC Service Desk Express Client Services (pdf)
• BMC Performance Manager for Servers (pdf)
• BMC Remedy ITSM On Demand Datasheet (pdf)

Success Story

• The IT Strategy of the City Of Zurich (OIZ) Is Based On Business Service Management (pdf)
• BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council (pdf)
• Department of Defense Organization Offers One-Stop Shop for All Service Requests with BMC Remedy Help Desk (pdf)
• Defence Equipment and Support (DFS CIS S1C) (pdf)
• Competitive Replacement Yields Instant Benefits (pdf)
• Dell Advances Business Goals with BMC Event Manager (pdf)
• Brunel University: Use of the BMC Remedy Action Request System Recognizes Priority of Serving Students and Increasing Efficiency (pdf)
• The Met Office Expands Its Horizons with the BMC Remedy IT Service Management Suite (pdf)
• Telekurs Services AG Achieves Business Transparency Using Business Service Management (BSM) (pdf)
• Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard (pdf)
• The Volkswagen Group Anticipates Rapid, Complete Return on Global BMC Identity Management Implementation (pdf)
• Business Service Management as a Key Success Factor for SFS Services AG (pdf)
• Mary Kay Advances BSM Strategy and ITIL Adoption with BMC Software (pdf)
• Tata Motors Ltd. Scales up IT Service Management to Support Globalization (pdf)
• Leeds City Council Introduces Fast, Reliable, and Effective IT Service Management Base on BMC Remedy Solutions (pdf)
• Agfa Advances Toward BSM with BMC Remedy Service Management Solutions (pdf)
• DealerTrack Keeps Auto Dealers and Lenders Connected with the Help of Business Service Management Solutions from BMC Software (pdf)
• TOTAL UK Implements ITIL-based Help Desk using BMC Remedy Service Desk (pdf)
• Schaller Anderson Easily Handles Rapid Growth with BMC (pdf)
• TeliaSonera Improves Customer Satisfaction with Solutions from BMC Software (pdf)
• ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification (pdf)
• Liverpool John Moores University (pdf)
• BIT Provides Outstanding IT Support Using BMC Remedy (pdf)
• BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek (pdf)
• CSC Australia (pdf)
• Telvent (pdf)
• Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions (pdf)
• Tianjin Mobile Improves Efficiency and Customer Satisfaction with BMC (pdf)
• Efficient IT Service Management Increases Competitiveness for Sunrise Communications AG (pdf)
• Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure (pdf)
• The Regence Group Provides Information to 6,000 Users with BMC Remedy Knowledge Management (pdf)
• Anonymous ? Defense Organization (pdf)
• Axon Success Story (pdf)

White Paper

• Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL (pdf)
• How to Improve Service Quality through Service Desk Consolidation (pdf)
• Crossing the Chasm Between the Service Desk and Operations (pdf)
• Improving Support Effectiveness: Best Practices for Knowledge Management Initiatives (pdf)
• Implementing Resource Management Using BSM Principles (pdf)
• Business Service Management for the SAP Environment (pdf)
• Robert Frances Group: Service Level Management: The Key to Optimal Customer and User Experiences (pdf)
• Executive Dashboards: Putting a Face on Business Service Management (pdf)
• ISO 20000: What's an Organization to Do? (pdf)
• Release Management for BMC Remedy ITSM version 7.0 (pdf)
• Meeting the Challenge of IT Security Compliance in the Federal Government (pdf)
• ITIL Service Portfolio Management, the Service Catalog, and You (pdf)
• Effectively Managing Change Across the Data Center (pdf)
• Ride the Express Lane in the Journey to ITIL (pdf)
• Seven Requirements for Balancing Control and Agility in the Virtual Environment (pdf)
• Running the Business of IT - Maximizing the power of Service Planning, the next step in Business Service Management (pdf)
• Why You Should Take a Holistic Approach to ITIL and Service Support (pdf)
• A Guide to Building Management Metrics for Improving IT (pdf)