Article

• Business Service Management Puts You Ahead of the ITIL V3 Curve (pdf)

Datasheet

• BMC Service Desk Express Client Services (pdf)
• BMC Proactive Incident and Problem Management Solution Brief (pdf)
• BMC Remedy IT Service Management Suite (pdf)
• BMC Service Support (pdf)
• BMC Atrium CMDB (pdf)
• BMC Dashboard for BSM (pdf)
• BMC Rapid Results Service for IT Service Management (pdf)
• BMC Rapid Results Services for IT Service Management - Upgrades (pdf)
• BMC Remedy Service Desk (pdf)
• BMC Performance Manager for Servers (pdf)
• BMC Atrium (pdf)

Success Story

• The IT Strategy of the City Of Zurich (OIZ) Is Based On Business Service Management (pdf)
• BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council (pdf)
• Axon Success Story (pdf)
• Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure (pdf)
• Telekurs Services AG Achieves Business Transparency Using Business Service Management (BSM) (pdf)
• Tata Motors Ltd. Scales up IT Service Management to Support Globalization (pdf)
• Leeds City Council Introduces Fast, Reliable, and Effective IT Service Management Base on BMC Remedy Solutions (pdf)
• DealerTrack Keeps Auto Dealers and Lenders Connected with the Help of Business Service Management Solutions from BMC Software (pdf)
• Schaller Anderson Easily Handles Rapid Growth with BMC (pdf)
• BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek (pdf)
• CSC Australia (pdf)
• Telvent (pdf)
• Tianjin Mobile Improves Efficiency and Customer Satisfaction with BMC (pdf)

White Paper

• Business Service Management for the SAP Environment (pdf)
• Robert Frances Group: Service Level Management: The Key to Optimal Customer and User Experiences (pdf)
• Executive Dashboards: Putting a Face on Business Service Management (pdf)