Article

• Guide to Evaluating Service Management Software for ITIL Process Compliance (pdf)
• What?s New in ITIL V3? Understanding the changes in the latest ITIL release (pdf)
• Process Execution Excellence: Issues and Actions (pdf)
• Business Service Management Puts You Ahead of the ITIL V3 Curve (pdf)

Brochure

• Change and Release Management (pdf)

Datasheet

• BMC Remedy Change Management Dashboard (pdf)
• BMC Remedy Change and Release Management (pdf)
• BMC Dashboard for BSM (pdf)
• BMC Rapid Results Service for IT Service Management (pdf)
• BMC Rapid Results Services for IT Service Management - Upgrades (pdf)
• BMC Service Support (pdf)
• BMC Atrium CMDB (pdf)
• BMC Remedy Change Management (pdf)
• BMC Service Automation (pdf)
• BMC Remedy IT Service Management Suite (pdf)
• BMC Service Desk Express Client Services (pdf)
• BMC Compliance Solutions: Control IT for Compliance (pdf)

Success Story

• The Met Office Expands Its Horizons with the BMC Remedy IT Service Management Suite (pdf)
• Defence Equipment and Support (DFS CIS S1C) (pdf)
• BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council (pdf)
• The IT Strategy of the City Of Zurich (OIZ) Is Based On Business Service Management (pdf)
• Business Service Management as a Key Success Factor for SFS Services AG (pdf)
• Axon Success Story (pdf)
• Anonymous ? Defense Organization (pdf)
• The Regence Group Provides Information to 6,000 Users with BMC Remedy Knowledge Management (pdf)
• Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure (pdf)
• Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions (pdf)
• Tata Motors Ltd. Scales up IT Service Management to Support Globalization (pdf)
• Leeds City Council Introduces Fast, Reliable, and Effective IT Service Management Base on BMC Remedy Solutions (pdf)
• DealerTrack Keeps Auto Dealers and Lenders Connected with the Help of Business Service Management Solutions from BMC Software (pdf)
• Schaller Anderson Easily Handles Rapid Growth with BMC (pdf)
• TeliaSonera Improves Customer Satisfaction with Solutions from BMC Software (pdf)
• ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification (pdf)
• Liverpool John Moores University (pdf)
• BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek (pdf)
• CSC Australia (pdf)
• Telvent (pdf)

White Paper

• Effectively Managing Change Across the Data Center (pdf)
• Release Management for BMC Remedy ITSM version 7.0 (pdf)
• Executive Dashboards: Putting a Face on Business Service Management (pdf)
• Business Service Management for the SAP Environment (pdf)
• Achieve Utility Computing Results Today (pdf)
• Seven Requirements for Balancing Control and Agility in the Virtual Environment (pdf)