Article

• Process Execution Excellence: Issues and Actions (pdf)

Datasheet

• BMC Remedy Action Request System (pdf)
• BMC Remedy Service Desk (pdf)
• BMC Remedy Encryption (pdf)
• BMC Remedy Distributed Server Option (pdf)
• BMC Remedy Migrator (pdf)
• BMC Remedy Action Request System 7.5: What?s New (pdf)
• BMC Service Request Management (pdf)

Success Story

• Brunel University: Use of the BMC Remedy Action Request System Recognizes Priority of Serving Students and Increasing Efficiency (pdf)
• ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure (pdf)
• Dell Advances Business Goals with BMC Event Manager (pdf)
• Competitive Replacement Yields Instant Benefits (pdf)
• Billa Success Story (pdf)
• Department of Defense Agency (pdf)
• StarHub Improves Customer Service Index Trend with BMC Remedy AR System (pdf)
• SecureInfo Success Story (pdf)
• Telekurs Services AG Achieves Business Transparency Using Business Service Management (BSM) (pdf)
• The Regence Group Provides Information to 6,000 Users with BMC Remedy Knowledge Management (pdf)
• Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions (pdf)
• ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification (pdf)
• Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard (pdf)
• University of Michigan Improves Efficiencies with BMC Remedy (pdf)
• Triaton Leverages BMC Remedy to Deliver Outstanding Customer Service (pdf)
• BMC Remedy Assists Time Warner Cable in Delivering Award-winning Customer Care (pdf)
• Siemens Business Services Improves Service and Satisfaction with BMC Remedy (pdf)
• Northeastern University Improves IS Support with BMC Remedy Action Request System (pdf)
• Informatica Trentina Enhances Asset Management in Local Government using BMC Remedy Solution (pdf)
• TeliaSonera Improves Customer Satisfaction with Solutions from BMC Software (pdf)
• Afrox Creates World-class Customer Service Center with BMC Software (pdf)

White Paper

• Scalability and Remedy Action Request System 6.0 (pdf)
• Implementing Resource Management Using BSM Principles (pdf)
• Corporate Expansion Through IT Efficiency - TietoEnator - Ptak Analyst Paper (pdf)
• Well-Managed Web Service White Paper (pdf)